Accessibility for everyone.

Statement of Commitment

RFBT Distribution Centre Inc. (the “Company”) is committed to identifying, removing, and preventing barriers for persons with disabilities and meeting the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Integrated Accessibility Standards Regulation (IASR), and applicable accessibility requirements under the Ontario Human Rights Code.

The Company is committed to providing an accessible and inclusive environment across its distribution, warehousing, logistics, and administrative operations.

We strive to ensure that our goods, services, facilities, and employment practices respect the dignity, independence, integration, and equal opportunity of persons with disabilities.

Our commitment extends to employees, job applicants, delivery personnel, suppliers, contractors, business customers, and visitors who interact with our operations.

Our Accessibility Policy, Multi-Year Accessibility Plan (MYAP), and applicable Accessibility Compliance Reports are available to the public. Accessible formats of these documents are available upon request.

Further details of our accessibility policies and initiatives are provided below.

Accessible Website & Digital Experience

We are committed to improving the accessibility and usability of our website and digital communications for all individuals, including persons with disabilities.

Our accessibility efforts include:

• Working toward maintaining our website and applicable web content in accordance with WCAG 2.0 Level AA standards.
• Using clear and understandable language wherever possible.
• Improving website navigation, readability, and compatibility with assistive technologies.
• Reviewing digital content and addressing identified accessibility barriers.
• Providing alternative methods of communication when individuals experience difficulty accessing online information.

Our digital communications may include business inquiries, supplier information, employment opportunities, and distribution-related communications.

Some digital services may be provided through third-party platforms. While we encourage third-party providers to maintain accessible services, we may not control the accessibility of their websites or applications.

If you experience difficulty accessing information or using a digital service connected to our operations, please contact us at accessibility@rfbtdistributioncentre.com or 905-479-0989. We will make reasonable efforts to provide assistance or an alternative method of communication.

Employment Accessibility

RFBT Distribution Centre is committed to providing fair, inclusive, and accessible employment opportunities throughout its distribution centre and administrative operations.

Accommodation is available upon request for candidates participating in all stages of the recruitment and selection process.

We are also committed to:

• Informing employees and applicants about the availability of workplace accommodations.
• Providing accessible formats and communication supports for workplace information when required.
• Developing documented individualized accommodation plans where required.
• Providing individualized workplace emergency response information when necessary.
• Supporting employees through applicable return-to-work processes.
• Considering accessibility needs in performance management, training, career development, and advancement.
• Providing accessibility training to employees and other personnel as required by applicable legislation.

Workplace accommodations will be assessed individually, taking into consideration the employee's accessibility needs, essential job duties, and applicable health and safety requirements.

Accessibility Within Our Distribution Centre

RFBT Distribution Centre is committed to providing accessible services and facilities to individuals who interact with its distribution and warehouse operations.

We recognize that accessibility needs may arise when individuals visit our distribution centre, arrange deliveries, collect products, attend meetings, or communicate with our employees.

Our accessibility practices include:

• Providing assistance to visitors, suppliers, contractors, and delivery personnel with disabilities upon request.
• Communicating in ways that take an individual's accessibility needs into account.
• Providing reasonable alternative arrangements when standard receiving, pickup, or delivery procedures create accessibility barriers.
• Assisting individuals in accessing designated visitor, reception, and administrative areas where appropriate.
• Considering accessibility needs when maintaining or modifying facilities and designated access routes.
• Providing alternative communication or service arrangements where an accessibility barrier prevents an individual from completing a required process.

As a distribution and warehouse environment, certain operational areas may be restricted due to moving equipment, loading activities, material handling, and other workplace hazards.

Access to restricted areas will remain subject to applicable health and safety requirements. Where accessibility needs arise, the Company will work with the individual to identify reasonable and appropriate arrangements.

Service Animals and Support Persons

The Company respects the rights of persons with disabilities who rely on service animals or support persons.

Service animals are welcome in areas open to the public or other third parties where permitted by law.

Where a service animal is legally excluded from a particular area, the Company will work with the individual to identify an appropriate alternative method of accessing its goods, services, or facilities.

Persons with disabilities who require a support person will be permitted to access applicable areas of the premises with their support person, subject to applicable legal and safety requirements.

The Company will make reasonable efforts to address accessibility needs while maintaining the safety of all individuals within its distribution centre.

Accessible Formats & Communication Supports

The Company is committed to ensuring that persons with disabilities can access information and communications in a manner that takes their accessibility needs into account.

Upon request, we will provide or arrange for accessible formats and communication supports in a timely manner and at no additional cost.

Individuals may contact us to request:

• Accessible copies of company policies and public documents.
• Alternative formats for written communications.
• Communication supports when interacting with our employees.
• Assistance accessing distribution-related services or information.
• Accessibility-related assistance when visiting our facility.

We will consult with the individual making the request to determine an appropriate accessible format or communication support.

Requests can be submitted by email to accessibility@rfbtdistributioncentre.com or by telephone at 905-479-0989.

Temporary Disruptions

If a planned or unexpected disruption affects accessible facilities or services used by persons with disabilities, the Company will provide notice as soon as reasonably possible.

Disruptions may include temporary unavailability of accessible entrances, designated access routes, visitor facilities, or other accessible services.

Where applicable, notices will include:

• The reason for the disruption.
• The anticipated duration.
• Alternative arrangements or services available.

Notices may be communicated through signage, direct communication, or other appropriate methods based on the circumstances.

Feedback and Accessibility Assistance

We welcome feedback regarding accessibility within our website, workplace, distribution operations, and facilities.

Employees, applicants, delivery personnel, suppliers, contractors, business customers, and visitors are encouraged to report accessibility concerns or request assistance.

Accessibility feedback may relate to:

• Barriers when accessing our website or digital communications.
• Accessibility concerns when visiting our distribution centre.
• Difficulties accessing information or services.
• Requests for accessible formats or communication supports.
• Other accessibility-related matters.

All accessibility feedback will be reviewed, and appropriate steps will be taken to address identified concerns.

We aim to acknowledge accessibility-related inquiries within 5–7 business days.

Individuals may request that our feedback process be provided in an accessible format or with communication supports.

Feedback may be submitted through the contact information provided below.

Contact Us

For accessibility-related inquiries, accommodation requests, feedback, or assistance, please contact:

RFBT Distribution Centre Inc.

Address: 80 Bentley Street, Markham, ON L3R 3L2, Canada

Email: accessibility@rfbtdistributioncentre.com

Phone: 905-479-0989

Mail: Accessibility Inquiries, RFBT Distribution Centre, 80 Bentley Street, Markham, ON L3R 3L2, Canada

Employees seeking workplace accommodation may also contact the Human Resources Department or their designated management representative.

We are committed to reviewing accessibility concerns respectfully and providing appropriate assistance in a timely manner.